Tech Enthusiast.

How to use a different editor to edit knowledge articles?

Sometimes TinyMCE (and the small window of an HTML field) are not the best way to edit a knowledge article. Using the capabilities of the Service Portal it is possible to create a widget which, together with a WYSWYG editor, can make it easier to create or edit knowledge articles.

One of them is CKEditor.

Here you can find a good list of main features

Some of them are:

This simple application adds a UI Action that allows you to edit the knowledge article in a dedicated page of the Service Portal –>